Customer Service & Complaints Procedure

Contact customer service

We will do our best for you as a customer. This means that you can easily contact us. If you have questions about anything, you can reach us by following the following information:

Your Dutch Living
Tel: +31 6 20614060
Mail: [email protected]
The trade name of our company is: YourDutchLiving
Our domain name is: https://www.yourdutchliving.com
Our location address: Baarslaan 15
2215 XJ Voorhout
The Netherlands
KVK: 59560770
VAT: NL184017439B01

 

Warranty

We care about our products and, of course, do our best to deliver them to you in top condition. Nevertheless, an order is broken during transport or something else happens that makes you eligible for warranty. Legally speaking, you are obliged to report this to us within two months of finding the defect. If the defect is within the warranty, we will charge for repair or replacement free of charge.

Complaints

It may always happen that something is not going as planned.
We ask you to contact us first by emailing [email protected]

If this does not lead to a solution, it is possible to register your dispute for mediation via the Stichting WebwinkelKeur via https://www.webwinkelkeur.nl/consument/geschil/ . As of February 15, 2016, it is also possible for consumers in the EU to report complaints through the European Commission's ODR platform. This ODR platform can be found at http://ec.europa.eu/odr . If your complaint is not yet pending elsewhere, you are free to file your complaint via the European Union platform.